Client Services Director

Job Summary

Leading the management of client programs, the full-time Client Services Director will serve as the primary point of contact for clients, ensuring successful delivery of solutions, maintaining strong relationships, and driving program performance while working remotely.

Key responsibilities:

• Oversee day-to-day program delivery and serve as the primary client contact
• Build and maintain strong client relationships, managing expectations and ensuring high levels of customer satisfaction
• Monitor client-specific KPIs and collaborate with cross-functional teams to resolve issues and identify growth opportunities

Required qualifications:

• Bachelor's degree in Business, Management, or a related field, or equivalent experience
• 5-10 years of experience in client services, account management, or operations leadership within the global BPO or outsourcing industry
• Experience managing enterprise client relationships and cross-functional stakeholders
• Proven track record in managing program financials, including budgeting and forecasting
• Experience preparing and presenting operational and business performance reviews