Client Services Director

Job Summary

To support a growing client base, the full-time Client Services Director will manage client relationships, lead complex service programs, and drive business growth while working remotely.

Key responsibilities

• Develop and implement account management strategies to enhance client satisfaction and retention
• Oversee stewardship reporting, client renewals, and service plan negotiations to address client needs
• Collaborate with internal departments to improve client experiences and resolve major service issues

Required qualifications

• Bachelor's degree from an accredited college or university preferred; CPCU, AIC, and/or ARM designations are a plus
• Ten years of related experience, including two years in an account management role or five years as an adjuster with supervisory experience
• Experience in liability and workers compensation is preferred