Client Services Director

Job Summary

Providing strategic leadership for a key global client account, the full-time Client Services Director will oversee integrated Medical Affairs and Publications programs in oncology, ensuring exceptional client service and operational excellence while working remotely or in a hybrid environment.

Key responsibilities

• Lead the strategic direction and daily management of a major client account, ensuring the delivery of high-quality scientific communications
• Build and maintain trusted relationships with senior client stakeholders, acting as a strategic advisor in complex business discussions
• Oversee account financial performance, including budgeting, forecasting, and identifying opportunities for organic growth

Required qualifications

• Extensive experience in Client Services within a medical communications agency, particularly in oncology Medical Affairs and Publications
• Proven ability to build relationships with senior pharmaceutical clients and lead integrated scientific communications initiatives
• Strong commercial and financial acumen, with experience in budget management and driving account growth
• Experience in leading and developing high-performing Client Services teams across multidisciplinary functions
• Demonstrated strategic thinking and stakeholder management skills, with experience in business development activities