Client Services Dispatch Coordinator

Job Summary

Serving as the first point of contact for customers in distress, the full-time remote Client Services Intake and Dispatch Coordinator will manage incoming calls, assign service requests to technicians, and ensure smooth operational workflows in a fast-paced environment.

Key responsibilities

• Manage incoming call queues and provide empathetic service to customers during high-stress situations
• Assign and dispatch service requests to technicians while tracking job status and ensuring timely updates
• Maintain organized documentation and proactively follow up on assignments to address any potential issues

Required qualifications

• High school diploma or equivalent
• 1 or more years of customer service, dispatch, or administrative experience
• Ability to manage multiple priorities in a fast-paced environment
• Experience navigating multiple software systems and email platforms simultaneously
• Excellent written and verbal communication skills