Client Services Manager

Job Summary

Leading a team of Client Service Managers, the full-time Manager, Client Services will oversee support and service delivery for key clients, focusing on operational excellence and client satisfaction in a remote environment.

Key responsibilities

• Lead, mentor, and coach a team, setting performance expectations and fostering a culture of accountability
• Oversee all support and service activities for assigned client portfolios, ensuring alignment with program standards
• Manage incident resolution and collaborate with cross-functional teams to enhance client relationships and service delivery

Required qualifications

• Minimum 3 years of experience in a leadership or management role within client service or account management
• At least 7 years of overall experience in the healthcare industry, including benefits administration
• Bachelor's degree or equivalent relevant experience
• Proven ability to understand complex client business needs and translate them into strategic service plans
• Experience coordinating cross-functional teams to drive results and maintain seamless client delivery