Client Services Manager

Job Summary

Leading a team of Client Service Advocates and Team Leads, the full-time remote Client Services Manager will drive performance and ensure high-quality service delivery while fostering a customer-centric approach and managing client relationships.

Key Responsibilities

• Lead and inspire a team to achieve peak performance in productivity, quality, and customer experience
• Champion a customer-centric approach by designing and improving client service policies and procedures
• Track and analyze Client Service KPIs, generating reports to identify trends and opportunities for service innovation

Required Qualifications

• 2-5 years of experience in a customer service management or supervisory role
• 2+ years of Level II client support or technical support experience with a commercial application
• Demonstrated ability to lead and develop a remote team
• Strong analytical skills with experience in data visualization and performance tracking platforms like Domo
• Proficiency in Microsoft Office Suite and experience with CRM and ticketing platforms (Salesforce, Zendesk, or equivalent)