Client Services Manager

Job Summary

Leading a team of Account Executives, the full-time remote Client Services Manager will oversee client retention and growth, enforce service quality standards, and serve as the primary escalation point for client issues while managing high-value accounts.

Key responsibilities

• Directly manage, coach, and develop a team of Account Executives and Jr. Account Executives
• Own and manage a portfolio of high-value client accounts, ensuring contract renewals and identifying upsell opportunities
• Enforce Client Services policies and resolve escalated client issues with urgency

Required qualifications

• High school diploma or Bachelor's degree in a related field or equivalent experience
• 3+ years of Account Executive or account management experience, preferably in a call center or BPO environment
• 2+ years of supervisory or people management experience
• Demonstrated success in managing client accounts, including renewals and retention
• Proficiency in Microsoft Office (Outlook, Excel, Word, Teams)