Client Services Manager
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Job Summary
Owning the client relationship from lead handoff to signed agreement, the full-time Client Services Manager will manage onboarding, strategic reviews, and technology roadmaps for an AI-first business unit delivering managed IT and security services remotely.
Key responsibilities
- Lead new client development, including discovery, proposal coordination, and progression to signed agreements
- Oversee client onboarding and conduct regular strategic business reviews to ensure client satisfaction and engagement
- Translate business priorities into actionable technology recommendations and manage client communications regarding renewals and expansions
Required qualifications
- 5+ years in client-facing roles within a managed services provider or technology services organization, with at least 3 years in account management or client success
- Practical experience with AI assistants and ability to discuss AI adoption with business leaders
- Proven track record in closing business opportunities and growing recurring revenue
- Experience with Microsoft 365 and managed IT/security fundamentals, including compliance considerations
- Bachelor's degree in business, information systems, or a related field, or equivalent experience
Complete Job Description
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