Client Services Manager

Job Summary

To support a growing team, the full-time Manager, Client Services will lead and develop a high-performing group of 6-8 client service professionals, driving process innovation and ensuring best-in-class client experiences in a remote environment.

Key responsibilities

• Own retention and expansion efforts across the team, maintaining a monthly retention rate of 96%+ and managing key performance metrics
• Lead, coach, and mentor a team of account management professionals, fostering a culture of accountability and continuous improvement
• Design and implement scalable workflows and playbooks to enhance operational efficiency and ensure a consistent client experience

Required qualifications

• 6+ years of relevant experience in a customer-facing role
• 5+ years of digital marketing experience
• 2+ years of experience leading high-performing teams
• Proven success in delivering measurable revenue growth across a client portfolio
• Experience in a fast-paced agency environment, with multifamily or senior living experience as a strong plus