Client Services Operations Lead

Job Summary

Serving as the dedicated security concierge for high-net-worth individuals and top enterprise executives, the full-time Executive Client Services & Founding Operations Lead will manage the entire client relationship from onboarding through ongoing support, ensuring their protection and satisfaction in a remote environment.

Key responsibilities

• Own the client relationship end-to-end, guiding clients through onboarding and coordinating services
• Maintain ongoing client protection through regular check-ins and respond to on-demand requests with professionalism
• Translate technical information for clients, partnering with Engineering to resolve issues while ensuring confidentiality

Required qualifications

• Experience in a high-touch client-facing role such as customer success, solutions engineering, or technical support
• Strong hands-on technical troubleshooting skills with security tools and systems
• Exceptional emotional intelligence and communication skills for interacting with high-profile clients
• Demonstrated discretion and judgment in handling sensitive personal information
• Ability to operate in ambiguity and develop new processes as needed