Client Services Representative

Job Summary

Answering a high volume of incoming calls, the full-time remote Client Services Representative will handle inquiries related to eligibility, benefits, claims, and service authorizations while providing exceptional service to members and providers.

Key responsibilities

• Manage incoming calls from providers, members, and facilities regarding eligibility and claims
• Perform initial intake documentation in electronic health records
• Problem-solve and represent the organization positively to callers

Required qualifications

• High School diploma or GED required
• Experience in customer service and/or healthcare environment
• Proficiency in typing and computer programs
• Ability to handle multiple tasks and maintain professionalism under stress
• Preferred: BA in psychology, social services, or health administration