Client Services Representative

Job Summary

To support a growing medical claims repricing service, the remote Client Services Representative will validate and maintain critical provider information, conduct research, and assist with client requests.

Key responsibilities:

• Perform internal and external research to obtain supporting information within the Data Management department
• Interact with providers to obtain and verify necessary information while managing assigned provider data queues
• Assist Senior Client Services representatives with client and administration requests, adhering to protocols and requirements

Required qualifications:

• 2-3 years of related job experience in health insurance and customer service
• Experience conducting outreach to providers via phone calls or other communication methods
• Broad understanding of healthcare policy and payment processes
• Familiarity with claims workflow tools or systems
• Experience with cross-team collaboration