Client Services Representative

Job Summary

Providing world-class service to clients, the full-time Client Services Representative will assist with inquiries, educate clients on products and services, and ensure positive relationships in a remote work environment.

Key responsibilities

• Respond to client inquiries via email, phone, or chat in a professional and empathetic manner
• Educate clients on the background screening application, including the adverse action process and billing
• Assist clients with account creation, order processing, and training on product usage

Required qualifications

• High School Diploma or equivalent required
• 1 - 2 years of experience in a Client Services Department in a call center environment
• Working knowledge of G-Suite and Microsoft Office products
• Experience in Salesforce is preferred
• Proven ability to build and maintain client relationships