Client Services Representative

Job Summary

Providing exceptional support to clients, the full-time remote Client Services Representative will address inquiries, educate users on products and services, and foster positive client relationships.

Key responsibilities

• Deliver world-class service for client inquiries via email, phone, or chat
• Meet response and resolution time goals for client cases
• Assist clients with account creation, order processing, and training on the background screening application

Required qualifications

• High School Diploma or equivalent required
• 1 - 2 years of experience in a Client Services Department in a call center environment
• Working knowledge of G-Suite and Microsoft Office products
• Experience in Salesforce is preferred
• Proven ability to build and retain client relationships