Client Services Specialist
Job Summary
Taking genuine ownership of client relationships, the full-time remote Client Services Specialist will build strong partnerships, proactively communicate progress and risks, and manage client onboarding and ongoing interactions to ensure a consistently excellent experience.
Key responsibilities
- Build and maintain trusted relationships with clients, understanding their goals and expectations
- Lead client meetings, ensuring clear decisions, ownership, and deadlines are established
- Proactively communicate updates, manage commitments, and identify at-risk clients early
Required qualifications
- Experience in client success, account management, or project coordination
- Familiarity with WordPress development, Google Analytics, and technical SEO
- Comfortable using work-management platforms like ClickUp or Zendesk
- Strong judgment and ownership skills with a focus on communication
- Ability to learn quickly and adapt to new processes and systems
Complete Job Description
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