Client Services Specialist
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Job Summary
To support clients post-go-live, the fully remote Client Services Specialist will resolve product issues, maintain client configurations, and guide newly live clients through stabilization into ongoing support while collaborating with various teams to ensure client success.
Key responsibilities
- Serve as the first point of contact for CLM product questions and troubleshoot issues while documenting and providing workarounds
- Lead post-go-live stabilization meetings and transition clients to ongoing support with complete documentation
- Participate in an on-call rotation for critical issues and support service interruption responses and client communication
Required qualifications
- 2+ years of experience in customer support for a SaaS or software product, working in a ticketing system
- Strong troubleshooting skills with the ability to reproduce and document issues clearly
- Experience leading client meetings and guiding users through software on screen
- Proficiency with Microsoft Office, including Outlook, Word, and Excel
- Availability to work scheduled shifts within an 8:00 AM-8:00 PM ET support window
Complete Job Description
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