Client Services Specialist II
Job Summary
Seeking a dedicated Client Services Specialist II for full-time remote work, who will provide exceptional customer support during overnight and weekend shifts, managing client inquiries through email, chat, and phone while ensuring satisfaction and loyalty.
Key Responsibilities:
- Respond to client e-mail, chat, and phone support requests, addressing various concerns such as account issues and phone activations
- Utilize multiple online systems to resolve support tickets accurately and promptly, prioritizing based on urgency
- Collaborate with team members and escalate tickets as necessary to enhance the client experience
Required Qualifications:
- Minimum 1 year of prior call center experience
- High school diploma, GED, or equivalent
- Reliable remote internet connection with minimum speed requirements of 20Mbps Down/10Mbps Up
- Dedicated private work location without significant background disruptions
- Basic skills in Microsoft Office suite (Word, Excel, Outlook)
Complete Job Description
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