Client Services Supervisor

Job Summary

Leading a dedicated team, the full-time Client Services Supervisor will oversee daily operations, ensure exceptional client service, and develop employees in a fully remote environment.

Key Responsibilities

• Organize workflow and monitor employee productivity while providing coaching and feedback
• Serve as an escalation point for complex client inquiries and ensure quality service standards
• Collaborate with internal departments to enhance operational effectiveness and maintain strong client relationships

Required Qualifications

• Bachelor's degree or equivalent combination of education, training, and experience
• Advanced knowledge of retirement plan administration and related regulations
• Strong customer service skills with the ability to manage client expectations effectively
• Proficiency in Microsoft Excel, Word, and Outlook
• Prior supervisory or team leadership experience within retirement plan administration or financial services