Client Solutions Analyst
Job Summary
Partnering with Client Services, Sales, and Operations, the full-time Client Solutions Analyst will support clients through the onboarding process while working remotely in the Eastern Time Zone.
Key responsibilities
- Guide clients through the onboarding process and ensure they have the necessary resources to integrate products
- Provide ongoing technical assistance and troubleshoot production, data, and processing issues
- Prioritize and respond to technical support tickets, ensuring timely resolution
Required qualifications
- Bachelor's degree, advanced degree, or relevant technical certification(s)
- 5+ years of experience in client support
- Located in the Eastern Time Zone and available during international business hours
- Experience working with enterprise-level clients or partners
- Experience leading client presentations
Complete Job Description
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