Client Solutions Manager

Job Summary

To support client relationships and ensure effective solution delivery, the full-time Client Solutions Manager will act as the primary strategic and operational contact for clients, translating business objectives into actionable technology solutions while working in a hybrid capacity for those within a 40-mile radius of the Rochester, NY office.

Key Responsibilities

• Develop and maintain trusted advisor relationships with key client stakeholders to enhance client satisfaction and retention
• Elicit and document business requirements, translating them into functional and operational specifications for internal teams
• Serve as the liaison between clients and cross-functional teams to ensure alignment on objectives and successful delivery of solutions

Required Qualifications

• 7-10+ years of experience in solutions consulting, sales engineering, or technical account management
• Experience in an agency or client services environment managing multiple clients or complex accounts
• Deep familiarity with data ecosystems, integrations, APIs, or marketing platforms
• Proven experience leading client-facing demos, pitches, or solution presentations
• Background in software, digital, or technology solution environments