Client Success Consultant

Job Summary

Building strong relationships with clients, the full-time remote Client Success Consultant will serve as a program and product expert, guiding clients on best practices and ensuring effective use of experience management tools to enhance program health and ROI.

Key responsibilities

• Manage client program health and adoption, providing guidance on survey design, reporting setup, and data integrations
• Lead training sessions and consultations to align client objectives with SMG capabilities and drive program success
• Build trusted relationships with clients, proactively addressing concerns and identifying opportunities for program enhancement

Required qualifications

• Bachelor's degree or equivalent work experience
• Minimum of 2+ years in client success, account management, or a related customer-facing role
• Working knowledge of client success and customer experience programs
• Strong relationship management skills with clients and internal partners
• Ability to provide consultative guidance and manage multiple accounts effectively