Client Success Coordinator
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Job Summary
Providing operational and administrative support, the full-time Client Success Coordinator will manage transactional client activities, support small client relationships, and execute routine account management functions remotely.
Key responsibilities
- Serve as the primary contact for a portfolio of low-complexity clients and respond to routine client requests
- Prepare and distribute recurring client reports while maintaining reporting calendars and ensuring timely delivery of contractual requirements
- Review monthly invoices for accuracy and coordinate invoice corrections with Finance and Operations teams
Required qualifications
- Bachelor's degree in Business, Healthcare Administration, Public Health, or related field
- 2 to 4 years of experience in customer service, account coordination, healthcare operations, benefits administration, or client support
- Experience with Salesforce and client reporting
- Knowledge of eligibility management and invoicing processes
- Strong organizational and project management skills
Complete Job Description
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