Client Success Director

Job Summary

Leading the Client Success function remotely, the full-time salaried Client Success Director will manage a team, oversee client health and satisfaction, and drive issue resolution while collaborating with cross-functional teams to enhance client relationships and commercial strategies.

Key responsibilities

• Manage, coach, and develop a team of Client Success Managers, ensuring performance and career growth
• Own client satisfaction and health outcomes, acting as the escalation point for critical client issues
• Partner with Account Executive leadership to integrate client health insights into commercial planning and strategy

Required qualifications

• 10+ years in healthcare services or clinical services in a client-facing role, with team management experience
• Proven track record of stabilizing at-risk client relationships and enhancing satisfaction outcomes
• Familiarity with health plan lines of business and contracting processes
• Experience collaborating with commercial functions on renewal and expansion strategies
• Proficiency with CRM platforms such as Salesforce or equivalent