Client Success Director

Job Summary

Owning a portfolio of key client relationships, the full-time Client Success Director will manage performance, optimize campaigns, and develop tailored strategies while working remotely in a fast-paced environment.

Key responsibilities

• Manage client relationships, ensuring proactive communication and performance monitoring
• Analyze campaign data to provide clear recommendations and present findings during performance reviews
• Identify growth opportunities within existing accounts and collaborate with the Sales team to onboard new clients effectively

Required qualifications

• 7+ years of experience in performance marketing, either in ecommerce/retail or at an agency
• Direct ownership of $3M-$5M+ in digital marketing spend with accountability for business outcomes
• Strong understanding of key performance metrics such as CPA, ROAS, and CVR
• Proficiency with DSPs and project management tools, along with excellent communication skills
• Ability to thrive in a dynamic environment and adapt to new challenges