Client Success Director

Job Summary

Leading designated strategic client accounts, the full-time Client Success Director will manage overall client relationships, drive satisfaction and growth, and collaborate with internal teams to ensure seamless delivery of products and services in a remote environment.

Key responsibilities

• Build and maintain strong relationships with key client stakeholders and establish governance structures for assigned accounts
• Act as the primary strategic point of contact for clients, understanding their business needs and collaborating with Sales and Operations to develop account strategies
• Monitor account health, proactively mitigate risks, and ensure timely issue resolution to minimize impact on patients and service end users

Required qualifications

• Bachelor's degree or equivalent experience
• Minimum of 5 years' experience managing complex client accounts with a focus on commercial and service delivery performance
• Minimum of 3 years' experience in the life sciences industry, preferably in clinical data or endpoint collection services
• Strong commercial acumen with a focus on client satisfaction and value realization
• Proven ability to communicate and collaborate effectively across all organizational levels