Client Success Enablement Manager
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Job Summary
To enhance product adoption and customer engagement, the full-time remote Client Success Enablement Manager will design and implement scalable training programs while measuring their effectiveness and aligning with various stakeholders.
Key Responsibilities
- Design and deliver onboarding and ongoing development programs with clear learning paths and competency expectations
- Identify skill and performance gaps to distinguish training needs from process or technology issues
- Create engaging learning experiences that enhance product knowledge and Client Success skills
Required Qualifications
- Strong understanding of the SaaS post-sale customer lifecycle
- Experience in designing and evaluating enablement programs
- Ability to apply adult-learning principles to improve on-the-job performance
- Proven experience in stakeholder influence and change management
- Demonstrated success in improving employee readiness and technology adoption
Complete Job Description
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