Client Success Integration Manager

Job Summary

Leading the end-to-end implementation of strategic third-party benefits partnerships, the full-time remote Client Success Integration Manager will manage partner-specific workflows and configurations while serving as the primary operational contact for ongoing partner relationships.

Key Responsibilities

• Own the implementation work stream for strategic third-party partner integrations from planning to long-term management
• Maintain SOPs and the implementation playbook, training internal teams for adherence to established standards
• Manage ongoing partner relationships post-implementation, ensuring partner satisfaction and driving growth

Required Qualifications

• Bachelor's Degree at a minimum
• 5+ years in account management, implementation, customer success, or partner integration, preferably in health tech or healthcare
• Demonstrated ability to manage cross-functional work streams across Product, Engineering, and Client Success
• Familiarity with the healthcare landscape and key healthcare administration processes
• Strong project management skills and ability to navigate operational ambiguity