Client Success Manager
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Job Summary
To support a growing healthcare practice, the full-time Client Success Manager will manage end-to-end client relationships, ensuring satisfaction and success while collaborating with internal teams and presenting strategic recommendations remotely.
Key responsibilities:
- Maintain client satisfaction throughout the client journey and ensure successful outcomes
- Own client relationships from planning and launch to ongoing management and renewal
- Lead internal collaboration efforts across various functions to develop solutions that meet client needs
Required qualifications:
- Bachelor's Degree at minimum
- 5+ years of experience in account management, sales, or customer success, preferably in health tech or healthcare
- Familiarity with the healthcare landscape, including legislation and payer processes
- Experience with Medicare and/or Medicaid populations or programs is a plus
- Strong critical thinking skills and ability to analyze data for strategic recommendations
Complete Job Description
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