Client Success Manager
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Job Summary
Driving customer value and retention, the full-time remote Client Success Manager will manage the post-sale customer lifecycle for enterprise accounts, ensuring clients achieve measurable business outcomes while maximizing the adoption of SaaS and Data-as-a-Service solutions.
Key responsibilities
- Own and manage a portfolio of enterprise customer accounts, driving adoption, engagement, and revenue growth
- Develop and execute customer success plans aligned with client business objectives and conduct regular business reviews
- Lead onboarding, implementation support, and user training to accelerate customer time-to-value and increase solution utilization
Required qualifications
- 5+ years of experience in Customer Success, Account Management, or related customer-facing roles
- Strong knowledge of Commercial Auto Property & Casualty Insurance, Transportation, or Risk Management
- Proven success in managing strategic customer relationships and driving retention and revenue expansion
- Bachelor's degree in Business, Insurance, Risk Management, or a related field; equivalent experience will be considered
- Experience with SaaS, DaaS, or subscription-based solutions preferred
Complete Job Description
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