Client Success Manager

Job Summary

As a strategic partner to clients, the remote Client Success Manager will focus on maximizing partnership value, driving engagement and retention, and supporting successful onboarding while managing client contracts and performance reporting.

Key responsibilities

• Develop a deep understanding of client goals and needs to drive satisfaction and retention through regular engagement and proactive solutions
• Manage client contracts, including renewals and compliance, while coordinating billing and invoicing with internal teams
• Deliver regular reporting and performance monitoring, translating data into actionable insights to strengthen client outcomes

Required qualifications

• Bachelor's degree in business, marketing, communications, education, or related field or equivalent professional experience
• 5+ years of experience in client success, account management, or a similar client-facing role
• Demonstrated ability to build executive-level relationships and manage complex client portfolios
• Strong project management and organizational skills with the ability to prioritize multiple initiatives
• Experience interpreting business metrics and translating data into actionable client recommendations