Client Success Manager
Job Summary
Leading the Cyber Operations Client Success Management team, the full-time Manager, Client Success will oversee customer relationship management, ensure service delivery compliance, and drive continuous improvement initiatives in a fully remote capacity.
Key responsibilities
- Lead and inspire the client success team while managing the overall client life cycle
- Monitor service delivery for contractual compliance and address customer escalations
- Develop service action plans based on customer feedback and performance trends
Required qualifications
- Bachelor's Degree in Information Technology, Information Security/Assurance, Engineering, or a related field
- 4-7 years of experience in service delivery management and project management
- 4-7 years of experience in Information Technology
- CompTIA Security+ Certification and other relevant certifications preferred
- Team-oriented with strong interpersonal skills
Complete Job Description
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