Client Success Manager

Job Summary

Driving retention and growth within a mid-tier supplemental education account portfolio, the full-time Client Success Manager will manage client relationships, develop engagement plans, and collaborate with sales leadership to identify cross-sell and upsell opportunities, all while working remotely.

Key responsibilities

• Implement processes for effective relationship management and identify growth opportunities within the account portfolio
• Act as the primary point of contact for stakeholders, ensuring seamless communication and collaboration
• Develop tailored engagement plans focused on retention and revenue growth for various account tiers

Required qualifications

• Bachelor's Degree in Business or a related field, or an Associate's Degree with four years of relevant experience
• 4+ years of experience in customer experience, account management, or program management with a large portfolio of accounts
• Strong process management and strategic analysis skills
• Experience in customer relationship management and cross-functional collaboration
• Excellent presentation skills