Client Success Manager
Job Summary
Managing a portfolio of RigDig customers, the full-time Client Success Manager will drive customer retention, growth, and adoption while serving as a trusted advisor in a remote work environment.
Key Responsibilities
- Own achievement of annual retention and revenue growth targets within the assigned book of business
- Develop and implement strategies to maximize customer engagement, satisfaction, and retention
- Lead onboarding programs and conduct training to ensure successful implementation and long-term adoption of solutions
Required Qualifications
- 3+ years of experience in Customer Success, Account Management, or a related customer-facing role
- Proven success in managing and growing customer relationships to achieve retention and revenue objectives
- Experience with conducting customer training, onboarding, and strategic account planning sessions
- Proficiency with Salesforce, Microsoft Office, and customer success tools
- Bachelor's degree or equivalent professional experience
Complete Job Description
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