Client Success Manager

Job Summary

Leading a team of 5-10 Client Success Managers, the full-time remote Manager, Client Success will drive customer retention and satisfaction, manage a portfolio of accounts, and foster cross-functional collaboration to ensure clients achieve maximum value from the company's solutions.

Key responsibilities

• Lead, mentor, and develop a high-performing team of Client Success Managers
• Directly manage a portfolio of customer accounts, focusing on retention and expansion strategies
• Monitor customer health metrics and proactively address portfolio risks to ensure renewal targets are met

Required qualifications

• 8+ years of experience in client services, IT, and cybersecurity, with at least 2 years in a leadership role
• Proven track record of managing large, complex accounts and driving renewal outcomes
• Experience with Microsoft Security tooling and CRM systems for performance reporting
• Bachelor's degree in a related field or equivalent professional experience
• Ability to build relationships with key decision-makers in high-value accounts