Client Success Manager
Job Summary
To enhance patient access to allogeneic hematopoietic cell transplantation, the full-time Client Success Manager will lead national remote engagement efforts with hematology/oncology practices, focusing on provider awareness, activation, and adoption of NMDP services.
Key responsibilities
- Serve as the primary contact for hem/onc practices, building long-term relationships and driving engagement
- Utilize data to prioritize outreach and assess performance, presenting insights to internal stakeholders
- Coordinate with cross-functional teams to implement NMDP services and improve provider workflows
Required qualifications
- Bachelor's degree with at least 6 years of experience in healthcare-focused client success or relationship management
- Deep understanding of healthcare systems, particularly in oncology, BMT, or cellular therapy settings
- Proven experience managing high-volume accounts and building strategic partnerships with healthcare professionals
- Proficiency in CRM tools (Salesforce) and data visualization platforms
- Strong analytical skills with the ability to translate data into actionable strategies
Complete Job Description
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