Client Success Manager
Job Summary
Leading the full lifecycle of client onboarding and ongoing success, the full-time Client Implementation & Success Manager will serve as a primary strategic and technical resource for clients, driving product adoption and resolving technical issues while working remotely.
Key responsibilities:
- Lead new client onboarding from kickoff through go live, managing workflow configuration and deliverables
- Conduct product demos and client education sessions to enhance product adoption and support pre-sales engagement
- Serve as the primary point of contact for ongoing client inquiries, troubleshooting, and relationship management
Required qualifications:
- Bachelor's degree in Business, Education, Technology, Communications, or related field; or equivalent experience
- 2+ years in client success, implementation, or client-facing technical roles
- Experience configuring systems and delivering training
- Proven ability to troubleshoot technical issues in collaboration with cross-functional teams
- Experience creating process documentation and training materials
Complete Job Description
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