Client Success Manager

Job Summary

To support a growing healthcare practice, the full-time Client Success Manager will manage end-to-end client relationships, ensuring satisfaction and engagement while collaborating with internal teams and presenting strategic recommendations in a remote environment.

Key responsibilities:

• Ensure client satisfaction throughout the client journey and manage ongoing relationships
• Present qualitative and quantitative analyses to clients and internal teams, highlighting Vida's mission and value propositions
• Lead cross-functional collaboration to develop and implement solutions addressing client needs

Required qualifications:

• Bachelor's Degree at minimum
• 5+ years of experience in account management, sales, or customer success, preferably in health tech or management consulting
• Familiarity with the healthcare landscape and key payer processes
• Strong critical thinking skills with the ability to analyze data and make strategic recommendations
• Proficiency in web and mobile technologies, PowerPoint, and Excel