Client Success Manager
Job Summary
Proactively managing customer relationships, the full-time Client Success Manager will focus on client retention and growth by conducting regular check-ins, providing actionable insights, and analyzing customer data, all while working remotely.
Key responsibilities
- Conduct regular check-ins and quarterly business reviews with assigned clients
- Analyze customer data to improve customer experience and minimize churn
- Document and update client records, support notes, and interactions using Salesforce and ZenDesk
Required qualifications
- Bachelor's degree
- 3-5 years of experience in a customer success role
- Prior experience in SAAS, real estate, or proptech
- Experience with Salesforce, ZenDesk, or other comparable CRMs
- Technical aptitude with proficiency in Google Suite Products
Complete Job Description
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