Client Success Manager

Job Summary

Managing a high-volume portfolio of emerging accounts, the full-time Client Success Manager will drive client adoption and satisfaction of MSK programs, acting as a strategic partner and trusted advisor while working remotely.

Key responsibilities

• Build and maintain strong relationships with over 150 small business clients, understanding their goals and success metrics
• Drive revenue through effective enrollment communication campaigns and regular reporting that translates program metrics into actionable insights
• Proactively manage client escalations and collaborate with internal teams to resolve issues and enhance client satisfaction

Required qualifications

• 2+ years of experience in small business account management with a proven track record of managing a portfolio of 150+ accounts
• Bachelor's degree in Business, Marketing, Communications, or a related field
• Demonstrated ability to exceed client adoption, retention, and satisfaction targets
• Experience in a high-growth or startup environment, comfortable with fast-paced changes
• Strong analytical skills with proficiency in Excel or similar tools for data reporting