Client Success Manager
Job Summary
Owning day-to-day relationships with employer clients, the full-time Client Success Manager will drive client adoption of programs, manage escalations, and coach team members, all while working remotely.
Key responsibilities
- Secure best-practice enrollment communications campaigns to achieve annual enrollment goals for clients
- Ensure 100% client retention with high client satisfaction, targeting 9/10+ NPS scores
- Turn clients into advocates to fulfill sales references and Marketing/PR requests
Required qualifications
- At least 2 years of experience as a Client Success Manager within digital health
- Strong product knowledge and ability to confidently answer client questions
- Experience in managing a full book of business with employers and/or health plans
- Proficiency in data storytelling to influence customer decisions
- Ability to navigate complex client relationships effectively
Complete Job Description
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