Client Success Manager
Job Summary
Owning a portfolio of med spa and plastic surgery accounts, the full-time Client Success Manager will ensure clients derive measurable value from the Aesthetix CRM platform by conducting success reviews, troubleshooting issues, and optimizing workflows in a remote environment.
Key responsibilities
- Manage post-onboarding relationships and run structured success reviews to demonstrate CRM results
- Audit and adjust client workflows, pipelines, and automations to align with practice operations
- Monitor account health, identify at-risk accounts, and collaborate with leadership to explore expansion opportunities
Required qualifications
- 2+ years in a client success, account management, or implementation role at a SaaS company
- Hands-on experience building workflows, automations, and pipelines in a CRM, with GoHighLevel experience preferred
- Ability to quickly learn and explain complex platforms to non-technical users
- Familiarity with SMS/email marketing and basic marketing attribution
- Experience in medical aesthetics or healthcare, with knowledge of HIPAA preferred
Complete Job Description
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