Client Success Manager

Job Summary

Serving as the primary contact for new and existing clients, the full-time Client Success Manager will manage client onboarding, ensure software adoption, and drive long-term customer retention in a fully remote capacity.

Key Responsibilities

• Act as the single point of accountability for all aspects of client projects and serve as an escalation point for resources
• Project manage client onboarding to successful outcomes, accelerating the time clients begin to find value
• Engage with client stakeholders to understand their business goals and collaborate on solutions to meet their needs

Required Qualifications

• Bachelor's degree in Sales, Business Administration, or a related field, or equivalent experience
• Experience in a customer-facing role, such as customer success, account management, or sales
• Preferred experience in Customer Success within a SaaS business
• Proven ability to work independently and in a team environment
• Skilled in time management and prioritization to meet deadlines