Client Success Manager
Job Summary
To support the growth of small and mid-sized business partners, the full-time freelance Client Success Manager will manage a dedicated portfolio of approximately 75 partners remotely, focusing on enhancing their digital presence, improving operational performance, and uncovering new revenue opportunities.
Key responsibilities
- Manage and grow relationships with business partners through regular engagement and strategic conversations
- Monitor account performance, identify risks and opportunities, and recommend actions for retention and revenue growth
- Collaborate with internal teams to align partners with relevant solutions and maintain accurate account activity in a CRM system
Required qualifications
- 1-2+ years of experience in a client-facing sales, customer success, or account management role
- Experience managing a book of business with a focus on relationship health and growth outcomes
- 1-2+ years of experience in business operations, e-commerce, or a related field
- Proficiency in Salesforce or a similar CRM system for account management
- Intermediate to advanced skills in Google Sheets or Microsoft Excel for data analysis
Complete Job Description
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