Client Success Manager

Job Summary

To lead the strategy for Dynatron's most complex and high-value customer relationships, the full-time remote Manager, Client Success will own Gross Revenue Retention (GRR) and Net Revenue Retention (NRR), develop engagement strategies, and build a high-performing Enterprise Client Success team.

Key responsibilities

• Own GRR and NRR performance across the enterprise customer portfolio and develop strategies for retention and expansion
• Define and improve the enterprise customer success model, ensuring alignment between high-touch engagement and operational efficiency
• Lead, coach, and develop a team of Enterprise Client Success professionals to manage complex customer relationships effectively

Required qualifications

• 8+ years of experience in Customer Success or Enterprise Account Management within a high-growth B2B SaaS environment
• 3+ years of experience in leading and developing customer-facing teams
• Strong understanding of SaaS customer lifecycle management, including adoption and retention metrics
• Demonstrated ability to use customer data to drive strategy and decision-making
• Exceptional communication skills with the ability to build credibility with C-level stakeholders