Client Success Manager

Job Summary

Building strong relationships with clients, the full-time remote Client Success Manager will serve as a program and product expert, guiding clients to maximize the value of their experience management programs while managing program health and adoption.

Key responsibilities

• Demonstrate SMG tools and deliver training to enhance effective usage
• Guide clients in best practices for survey design, reporting setup, and data integrations to improve program health
• Lead client communications and strategic planning to align program activities with business objectives

Required qualifications

• Bachelor's degree or equivalent work experience
• Minimum 2+ years of experience in client success, account management, or a customer-facing role
• Working knowledge of client success and customer experience programs
• Strong relationship management skills with clients and internal partners
• Demonstrated ability to provide consultative guidance and manage program health across multiple accounts