Client Success Manager
Job Summary
Driving client engagement and retention, the full-time remote Client Success Manager will manage post-sale relationships with law firms, focusing on onboarding, expansion opportunities, and cross-sell identification while maintaining a structured engagement cadence.
Key Responsibilities
- Maintain defined engagement cadence with clients, conducting proactive outreach and performance reviews
- Drive organic growth by increasing user adoption and identifying expansion opportunities within existing accounts
- Collaborate with Field Sales to identify and convert cross-sell opportunities for ancillary services
Required Qualifications
- Bachelor's degree or equivalent experience
- 5+ years of sales/client growth leadership experience, preferably in legal, insurance, or health-information services
- Strong analytical skills with experience managing adoption and pipeline metrics
- Proficiency in CRM reporting, with Salesforce experience preferred
Complete Job Description
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