Client Success Manager
Job Summary
Driving customer adoption and long-term account growth, the full-time remote Client Success Manager will serve as the primary point of contact for clients, overseeing support activities and ensuring alignment between client needs and company capabilities.
Key Responsibilities
- Build and maintain strong, trusted relationships with key client stakeholders
- Oversee and coordinate ongoing support and service activities, ensuring timely execution and follow-through
- Drive adoption of Waterfield solutions by identifying gaps and recommending actions to increase value realization
Required Qualifications
- 3-7+ years in Customer Success, Account Management, or Consulting
- Strong communication and stakeholder management skills
- Ability to connect technical solutions to business value
- Experience managing multiple clients
- Preferred: CX, CCaaS, SaaS, or managed services experience
Complete Job Description
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