Client Success Manager

Job Summary

Building and managing client relationships, the full-time Client Success Manager will serve as the primary contact for clients in a remote capacity, focusing on retention, upsell opportunities, and delivering strategic business reviews throughout the service contract lifecycle.

Key responsibilities

• Manage client relationships from post-installation through the entire contract lifecycle
• Conduct Quarterly Business Reviews (QBRs) and present actionable performance insights
• Identify risks to reduce churn and drive upsell and cross-sell opportunities

Required qualifications

• Three to five years of experience in client success or account management, preferably in the multi-family segment
• Proven ability to build strong client relationships and proactively resolve issues
• Extensive experience using Salesforce for account management and performance analysis
• Bachelor's degree in Business Administration, Marketing, or a related field is preferred
• Experience in startup or technology-driven environments is a strong plus