Client Success Manager

Job Summary

Managing multi-faceted programs for utilities, the full-time remote Client Success Manager will own client relationships, support program launches, and ensure client goals are met while collaborating with internal teams.

Key responsibilities

• Advocate for Client Success by ensuring seamless day-to-day program operations and prioritizing client needs
• Serve as a trusted advisor, helping clients achieve their goals and guiding them through program design and decision-making
• Communicate effectively by analyzing and presenting key results, facilitating meetings, and maintaining consistent stakeholder communication

Required qualifications

• Experience in renewable energy, utilities, or related industries preferred
• Demonstrated success in client-facing roles with strong project management skills
• Analytical mindset with proficiency in data interpretation and presentation
• Ability to build trust and maintain strong relationships with clients and partners
• Bachelor's degree and 3-5 years of experience in technology services or customer success, preferably in SaaS or enterprise software