Client Success Manager
Job Summary
Proactively managing a large portfolio of customer accounts, the full-time Client Success Manager will drive retention, adoption, and growth for up to 450 clients in a fully remote capacity.
Key responsibilities
- Own customer retention and renewal outcomes across a high-volume portfolio
- Build strong client relationships through proactive outreach and consultative conversations
- Identify and escalate customer risks using engagement and health indicators
Required qualifications
- 1-2 years of experience in Client Success, Account Management, Renewals, Inside Sales, or a similar customer-facing role
- Experience managing multiple priorities in a fast-paced environment
- Experience with CRM platforms such as Salesforce
- Bachelor's degree or equivalent combination of education and experience
- Proficiency with Microsoft 365, including Outlook, Teams, Excel, and Word
Complete Job Description
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